CRM Solutions in Armenia

What CRM and ERP services does Solzet deliver in Armenia?

We recommend the right solution: Dynamics 365 (Customer Engagement, Business Central or Finance and Operations), Power Platform, or a custom-built CRM. One team for CRM, ERP and the integration between them. Every service below is delivered by the same Yerevan team, for organizations in Armenia and for clients abroad.

• Dynamics 365 CE implementation: Sales, Customer Service, Field Service and Customer Insights on Dataverse.
• Dynamics 365 Business Central implementation, AL extensions and migrations from Dynamics NAV, Dynamics GP and 1C, with the Business Central Armenian localization.
• Finance and Operations for larger organizations: Dynamics 365 Finance, Supply Chain Management and Commerce, extended in X++.
• Custom CRM development on React, Node.js, PostgreSQL and .NET, for organizations that need CRM without Microsoft licensing.
• Power Platform solutions: Power Apps, Power Pages, Power Automate and Copilot Studio agents.
• Custom PCF controls in TypeScript and React when standard Dynamics 365 screens are not enough.
• Project rescue and takeover for CRM implementations that have stalled with another vendor.
• White-label subcontracting for Microsoft partners that need senior delivery capacity.

Can I get Dynamics 365 implemented in Armenia?

Yes. Solzet implements Dynamics 365 for organizations in Armenia end to end, on the CRM side (Customer Engagement) and the ERP side (Business Central or Finance and Operations). That covers discovery and process design in Yerevan, configuration and custom development, data migration from spreadsheets, another CRM or a legacy ERP such as 1C, training in Armenian or Russian, and support after go-live. Microsoft licences are bought from Microsoft at its published prices; our work is the implementation. Dynamics 365 runs in Microsoft cloud regions, so we help you choose the right region before the environment is created.

For a deeper look at the Microsoft side of our work, including how to evaluate a Dynamics 365 partner in Armenia, read our Dynamics 365 partner in Armenia guide.

Can Business Central handle Armenian accounting and tax?

Yes, and it is one of the things we are proudest of. Solzet delivers the Business Central Armenian localization: AMD as the local currency, Armenian tax and statutory reporting, an Armenian chart of accounts, Armenian-language documents, and e-invoicing integration with the State Revenue Committee where applicable. Solzet builds it as extensions on the international (W1) version of Dynamics 365 Business Central, which is available in Armenia. Microsoft does not ship an Armenian version itself; the localization is the part Solzet adds.

The details, including what moving from 1C looks like, are on our Business Central Armenian localization page, and the wider service is on our Business Central page.

When is a custom CRM the better choice for an Armenian business?

When Microsoft per-user licensing, billed in foreign currency, does not fit the budget; when many staff need light access to the system; when data must stay on local infrastructure; or when the business needs a CRM in Armenian that fits a very specific process. In those cases a custom CRM gives the same capabilities, pipeline, service, field operations and reporting, on a platform the organization owns outright. Our CRM in Armenia guide compares the options available locally in detail.

Does Solzet work with government and the public sector in Armenia?

Yes. Solzet has government tender experience and delivers CRM for public sector bodies on either Dynamics 365 or a custom platform, depending on hosting, data sovereignty and licensing requirements. We support contracting authorities with feasibility and requirements work before a tender, and we deliver as a partner once a contract is awarded. We do not name public sector clients without their approval. Read more about our government CRM solutions.

Why work with a Yerevan-based CRM team?

Because the people who scope your CRM are the people who build and support it, and they are in your city and your time zone.

• Workshops, training and support in Armenian, Russian and English, with documentation and code in English for anyone who inherits the system.
• On-site discovery and go-live support in Yerevan when it matters, remote delivery the rest of the time.
• A scalable senior consultancy: senior consultants and full-stack developers, with dedicated delivery capacity expanded per project.
• GMT+4, which overlaps the working day across Armenia, the Caucasus, Central Asia and much of Europe.
• The same standards we apply for clients and Microsoft partners in the UK, Germany, the Netherlands and the US.

Who does Solzet work with?

Armenian enterprises replacing spreadsheets, legacy systems or a CRM that never worked; government and public sector bodies; companies across Georgia, Kazakhstan and the wider region; and international organizations and Microsoft partners that deliver into Armenia or subcontract senior Dynamics 365 and Power Platform work to us. Our company profile has the facts at a glance, and our case studies describe the shape of projects we deliver.

How does an engagement with Solzet start?

With a free discovery conversation. Tell us what you run today and what is not working, and a senior consultant will recommend a direction (Dynamics 365 Customer Engagement, Business Central or Finance and Operations, Power Platform, or a custom CRM) before any proposal. You can reach us at contact@solzet.com or through the form below, and our Yerevan office is at Hakob Hakobyan 1, Yerevan, Armenia.