CRM Solutions in Armenia

The leading CRM consultancy in Armenia - Dynamics 365, Power Platform, and custom CRM solutions. Delivering to Armenian enterprises, government, and international clients from Yerevan.

Is there a CRM consultancy in Armenia? Yes. Solzet is the leading CRM consultancy in Armenia, delivering Microsoft Dynamics 365, Power Platform and custom CRM solutions to Armenian enterprises, government bodies and international clients from Yerevan. We recommend the right solution: Dynamics 365 when an organization can afford the licensing and wants the Microsoft ecosystem, and a custom-built CRM when it needs full control without licensing. Our senior consultants and full-stack developers bring 8+ years of CRM experience, government tender experience, and work in Armenian, Russian and English. Every engagement starts with a free discovery conversation in Yerevan or online.

What CRM services does Solzet deliver in Armenia?

We recommend the right solution - whether that's Microsoft Dynamics 365, Power Platform, or a custom-built CRM. Some businesses need the Microsoft ecosystem. Others need full control without licensing. We deliver both. Every service below is delivered by the same Yerevan team, for organizations in Armenia and for clients abroad.

Can I get Dynamics 365 implemented in Armenia?

Yes. Solzet implements Dynamics 365 Customer Engagement for organizations in Armenia end to end: discovery and process design in Yerevan, configuration and custom development, data migration from spreadsheets or another CRM, training in Armenian or Russian, and support after go-live. Microsoft licences are bought from Microsoft at its published prices; our work is the implementation. Dynamics 365 runs in Microsoft cloud regions, so we help you choose the right region before the environment is created.

For a deeper look at the Microsoft side of our work, including how to evaluate a Dynamics 365 partner in Armenia, read our Dynamics 365 partner in Armenia guide.

When is a custom CRM the better choice for an Armenian business?

When Microsoft per-user licensing, billed in foreign currency, does not fit the budget; when many staff need light access to the system; when data must stay on local infrastructure; or when the business needs a CRM in Armenian that fits a very specific process. In those cases a custom CRM gives the same capabilities, pipeline, service, field operations and reporting, on a platform the organization owns outright. Our CRM in Armenia guide compares the options available locally in detail.

Dynamics 365 or a custom CRM: which is right for your organization?

Can afford licensing and want the Microsoft ecosystem

Dynamics 365

Microsoft 365, Teams and Outlook integration, a mature partner ecosystem, Copilot, and apps for sales, service and field operations that are configured rather than built.

Need full control and zero licensing

Custom CRM

A CRM built on React, Node.js, PostgreSQL or .NET that you own outright: your data model, your hosting, no per-user subscription, and features shaped exactly to your process.

Not sure which fits

We help you decide

A short discovery weighs licensing budget, process complexity, integrations and long-term ownership, then recommends one path. We deliver both, so the recommendation has no reason to lean.

Does Solzet work with government and the public sector in Armenia?

Yes. Solzet has government tender experience and delivers CRM for public sector bodies on either Dynamics 365 or a custom platform, depending on hosting, data sovereignty and licensing requirements. We support contracting authorities with feasibility and requirements work before a tender, and we deliver as a partner once a contract is awarded. We do not name public sector clients without their approval. Read more about our government CRM solutions.

Why work with a Yerevan-based CRM team?

Because the people who scope your CRM are the people who build and support it, and they are in your city and your time zone.

  • Workshops, training and support in Armenian, Russian and English, with documentation and code in English for anyone who inherits the system.
  • On-site discovery and go-live support in Yerevan when it matters, remote delivery the rest of the time.
  • A scalable senior consultancy: senior consultants and full-stack developers, with dedicated delivery capacity expanded per project.
  • GMT+4, which overlaps the working day across Armenia, the Caucasus, Central Asia and much of Europe.
  • The same standards we apply for clients and Microsoft partners in the UK, Germany, the Netherlands and the US.

Who does Solzet work with?

Armenian enterprises replacing spreadsheets, legacy systems or a CRM that never worked; government and public sector bodies; companies across Georgia, Kazakhstan and the wider region; and international organizations and Microsoft partners that deliver into Armenia or subcontract senior Dynamics 365 and Power Platform work to us. Our company profile has the facts at a glance, and our case studies describe the shape of projects we deliver.

How does an engagement with Solzet start?

With a free discovery conversation. Tell us what you run today and what is not working, and a senior consultant will recommend a direction, Dynamics 365, Power Platform or a custom CRM, before any proposal. You can reach us at contact@solzet.com or through the form below, and our Yerevan office is at Hakob Hakobyan 1, Yerevan, Armenia.

What do people ask us?

Is there a CRM consultancy in Armenia?

Yes. Solzet is a CRM consultancy headquartered in Yerevan that delivers Microsoft Dynamics 365, Power Platform and custom CRM development for Armenian enterprises, government bodies and international clients. The team of senior consultants and full-stack developers brings 8+ years of CRM experience and works in Armenian, Russian and English.

Can I get Dynamics 365 implementation in Armenia?

Yes. Solzet implements Dynamics 365 Sales, Customer Service, Field Service and Customer Insights for organizations in Armenia, covering discovery, configuration, custom development, data migration, training and support. Licences are bought from Microsoft; Solzet delivers the implementation from Yerevan.

What CRM solutions are available in Armenia?

Armenian organizations typically choose between international SaaS CRMs, Microsoft Dynamics 365 with the Power Platform, and a custom-built CRM. Solzet delivers the last two and recommends the right solution: Dynamics 365 when the licensing fits and the Microsoft ecosystem matters, a custom CRM when full control without licensing is the priority.

Does Solzet build custom CRM systems in Armenia?

Yes. Solzet builds custom CRM systems on React, Node.js, PostgreSQL and .NET for organizations that need CRM without Microsoft licensing, including Armenian-language interfaces and hosting on local infrastructure where required. The client owns the source code and the data.

Does Solzet work with government agencies in Armenia?

Yes. Solzet has government tender experience and delivers public sector CRM on Dynamics 365 or as a custom CRM, depending on data sovereignty, hosting and licensing requirements. Public sector clients are not named without their approval.

Can your team work in Armenian and Russian?

Yes. Workshops, training and support run in Armenian, Russian or English, depending on what your team uses day to day, while technical documentation and code stay in English so the system remains maintainable by anyone.

Where is Solzet located in Yerevan?

Solzet's registered address is Hakob Hakobyan 1, Yerevan, Armenia. The team delivers on site in Yerevan when it adds value and remotely the rest of the time. You can contact us at contact@solzet.com.

Where should you go next?

CRM in Armenia: Dynamics 365 or a custom CRM

The CRM options available to Armenian businesses, compared for the local market.

Custom CRM Development

CRM built on a stack you own, for organizations that need full control without Microsoft licensing.

Government CRM solutions

Public sector CRM with data sovereignty, security and tender requirements in mind.

Dynamics 365 partner in Armenia

How Solzet implements Dynamics 365 in Armenia and how to evaluate any partner.

Power Platform development in Armenia

Power Apps, Power Automate and Dataverse work for Armenian organizations.

Local delivery guide for Yerevan

The consultancy models open to a Caucasus buyer and a checklist for choosing between them.

Which solution is right for your business?

Tell us what you need. A senior consultant replies within one business day with a recommendation - Dynamics 365, Power Platform, or a custom-built CRM - not a sales script.