Dynamics 365 and Power Platform Experts in Yerevan, Armenia
A local delivery guide comparing consultancy models in the Caucasus, the benefits of delivery from Yerevan, and the core Dynamics 365 and Power Platform services, CRM and ERP, available regionally.
For businesses in Armenia and the Caucasus seeking local, expert delivery of Microsoft Dynamics 365 and the Power Platform, this guide compares the consultancy models available in the region, outlines the benefits of delivery from Yerevan, and details the core implementation and support services offered locally. Solzet is headquartered in Yerevan, Armenia, and our senior, certified engineers deliver Customer Engagement and Power Platform implementation, ongoing support, and project rescue on B2B contracts to mid-market companies, public sector bodies, and Microsoft partners across the Caucasus, Europe, and the US. We recommend the right solution: Dynamics 365 (Customer Engagement, Business Central or Finance and Operations), Power Platform, or a custom-built CRM.
Which local consultancy model should a business in Armenia choose?
A business in Armenia or the wider Caucasus has several ways to source Dynamics 365 and Power Platform delivery. The trade-offs come down to time zone overlap, the seniority of the people who do the actual build, and continuity of support.
| Delivery model | Time zone and access | Team seniority | Best suited to |
|---|---|---|---|
| Local Yerevan consultancy (Solzet) | Same or adjacent time zone, on-site meetings possible in Armenia | Senior engineers on every engagement, Microsoft-certified on Customer Engagement and Power Platform | Regional businesses and public sector bodies wanting local, accountable delivery on Dynamics 365 or a custom-built CRM, plus European and US reach |
| Independent freelancer | Varies by individual | Single skill set, limited cover for holidays or illness | Small, short, well-scoped tasks with low continuity risk |
| Global systems integrator | Head office overlap, delivery often offshored to a distant team | Mixed, with senior architects on sales and juniors on build | Very large multi-country programs with big governance needs |
| Distant offshore agency | Little daily overlap with Caucasus or European hours | Varies, often high staff turnover | Lowest headline rate where time zone and continuity matter less |
Solzet sits in the first row: a local Yerevan consultancy staffed with senior, certified engineers, delivering regionally while also serving clients and Microsoft partners in Europe and the US.
What core implementation services are available in Yerevan?
The consulting services available regionally span Dynamics 365 Customer Engagement, Business Central, Finance and Operations and the Power Platform, from first build to integration and migration.
Dynamics 365 Customer Engagement implementation
We implement Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights on Dataverse. That covers data modelling, security roles, business process flows, plugins and business rules, and integration with your ERP, telephony, email, and BI systems. On the ERP side the same team implements Business Central and Finance and Operations, so the CRM and the ERP are designed together. For organizations that need CRM without Microsoft licensing we build custom CRM systems instead.
Business Central and Finance and Operations
Solzet implements Dynamics 365 Business Central online, builds AL extensions and integrations, and migrates companies from Dynamics NAV, Dynamics GP, 1C and other ERPs. For Armenian companies we deliver the Business Central Armenian localization: AMD as the local currency, Armenian tax and statutory reporting, an Armenian chart of accounts, Armenian-language documents, and e-invoicing integration with the State Revenue Committee where applicable, built as extensions on the international (W1) version of Business Central. Larger organizations with several legal entities or deep supply chain needs get Finance and Operations, extended in X++ and connected to Customer Engagement through dual-write. Already live on either? Solzet can audit your existing project and give you a stabilisation plan.
Power Platform development
We build canvas and model-driven Power Apps, Power Automate cloud and desktop flows, and Power Pages portals, all sitting on the same Dataverse as your CRM, with Business Central or Finance and Operations data available there as virtual tables when you need it. Where standard controls fall short, we extend the experience with custom PCF components rather than compromising on usability.
Custom PCF controls in TypeScript and React
PCF (PowerApps Component Framework) controls are a core specialty. We build custom UI components such as interactive data grids, map visualizations, signature capture, and rich editors in TypeScript and React with Fluent UI, following the full PCF lifecycle. They ship as managed solutions with source code and documentation so your team can maintain them.
Integration and data migration
We connect Dynamics 365 to the rest of your estate over the Dataverse Web API, Azure Functions, and Power Automate, and we migrate data from legacy CRMs and spreadsheets with mapping, de-duplication, and validation so the new system launches on clean records.
The ERP side in more detail: Business Central implementation and the Business Central Armenian localization.
Can a Yerevan team support or rescue an existing Dynamics 365 project?
Not every project starts clean. A significant part of regional demand is fixing troubled Dynamics 365 implementations and rescuing adoption that has stalled, alongside ongoing support after go-live.
Fixing troubled Dynamics 365 implementations
A large part of our work is taking over Dynamics 365 environments that were built by another partner and are not delivering. We start with an audit rather than a rebuild: we document the technical debt, the data quality issues, and the customization choices that are causing problems, then propose a remediation roadmap that fixes the highest-impact issues first while production keeps running.
Rescuing adoption across the business
A system that people avoid is a failed system, whatever the technical state. We look at where day-to-day users are dropping out, simplify forms and processes, remove friction with targeted Power Apps and Power Automate flows, and add the reporting managers actually need, so the CRM becomes the place work happens rather than a parallel chore alongside spreadsheets.
Field Service rescue
Dynamics 365 Field Service is one of the hardest Customer Engagement apps to get right, and one of the most common to see stall. We specialize in recovering Field Service rollouts: work order and booking configuration, resource scheduling and the schedule board, mobile app usability for technicians, and the integrations to inventory and finance that often get skipped on the first attempt.
Ongoing managed support
After go-live we provide continuous support for organizations running Dynamics 365 and the Power Platform, from a part-time consultant of around 20 hours a month up to a full managed-service team. Typical work includes new Power Automate flows as processes change, Power BI reporting on Dataverse, PCF upgrades, user support, and applying Microsoft release-wave updates before they break anything.
What should a due diligence checklist for selecting an implementation partner cover?
Whether you choose Solzet or anyone else, these are the questions worth asking before you sign. They apply equally to a local consultancy, a freelancer, or a global integrator.
- 1
Ask which specific Microsoft certifications the engineers who will do the actual build hold, not just the sales team. For Customer Engagement and Power Platform, look for PL-200, PL-400, and PL-600, and MB-210, MB-230, and MB-240.
- 2
Confirm whether senior people stay on the project through delivery, or whether the work is handed to a junior team after the pitch.
- 3
Check the time zone overlap with your working hours and how many hours a day you can realistically reach the team live.
- 4
Ask to see how they handle a troubled project: do they insist on a rebuild, or do they audit first and remediate in priority order?
- 5
Review the contract terms for IP ownership, an NDA, and a GDPR-compliant data processing agreement before any data is shared.
- 6
Ask what happens after go-live: is there a support package, and who owns the source code, solutions, and documentation?
- 7
Request references or examples relevant to your app (Sales, Customer Service, or Field Service) rather than a generic capability deck.
How does delivery from Yerevan work?
Solzet is headquartered in Yerevan, Armenia, in the GMT+4 time zone. For businesses in the Caucasus that means same or adjacent working hours and the option of on-site meetings. For clients further afield it gives roughly 4 to 6 hours of daily overlap with Western European business hours and 6 to 8 hours with the UK and Ireland, enough for daily standups, sprint reviews, and stakeholder workshops over Teams or Zoom.
We work on B2B contracts, either time-and-materials or fixed-price per milestone, and communicate in English, with Russian and Armenian also available. Our engineers use the same Azure DevOps, GitHub, or Jira tooling as your internal teams and hold Microsoft certifications across the Power Platform (PL-200, PL-400, PL-600) and Dynamics 365 (MB-210, MB-230, MB-240).
Every engagement runs under a mutual NDA and a GDPR-compliant data processing agreement, with IP ownership defined in the statement of work. Microsoft partners can engage us on a white-label basis, where our consultants work under your brand as part of your delivery team.
For the full picture of how we work with Armenian enterprises and government, including when a custom-built CRM is the better choice than Dynamics 365, see Solzet in Armenia and CRM in Armenia.
What do buyers ask about Dynamics 365 experts in Yerevan?
Who provides Dynamics 365 and Power Platform expertise in Yerevan, Armenia?
Solzet is a Microsoft Dynamics 365 and Power Platform consultancy based in Yerevan, Armenia, delivering Dynamics 365 Customer Engagement, Business Central (including the Business Central Armenian localization) and Finance and Operations, the Power Platform, and custom-built CRM for organizations that want CRM without Microsoft licensing. We deliver implementation, ongoing support, and project rescue for mid-market companies and public sector bodies across the Caucasus, and we work as a white-label subcontractor for Microsoft partners in Europe and the US. Our engineers hold Microsoft certifications including PL-200, PL-400, and PL-600 for the Power Platform, and MB-210, MB-230, and MB-240 for Dynamics 365.
Локальные компании в Армении для поддержки Dynamics 365: кто это?
Solzet, локальная компания в Ереване, Армения, предоставляет внедрение и поддержку Microsoft Dynamics 365 Customer Engagement, Dynamics 365 Business Central (включая армянскую локализацию Business Central), Finance and Operations и Power Platform. Мы работаем по договорам B2B, говорим на русском, английском и армянском, и помогаем компаниям в Армении и на Кавказе с настройкой, доработкой, интеграцией и сопровождением Dynamics 365, а также с восстановлением проблемных внедрений.
Do companies specialise in fixing messed up Dynamics implementations?
Yes. Solzet regularly takes over Dynamics 365 environments that another partner built and that are underperforming. We audit the current state, document the technical debt and data issues, and propose a remediation roadmap that fixes the highest-impact problems first, rather than starting again from scratch. This applies across Sales, Customer Service, and Field Service, and to the Power Platform layer on top. Already live on Business Central or Finance and Operations? Solzet can audit your existing project and give you a stabilisation plan.
Can Solzet rescue a Dynamics 365 Field Service rollout?
Yes. Field Service is a specialty. We recover stalled rollouts by fixing work order and booking configuration, resource scheduling and the schedule board, technician mobile app usability, and the integrations to inventory and finance that are often skipped on the first attempt. We start with an audit so you get a clear, prioritized picture of what is fixable before we change production.
Does Solzet support Dynamics 365 clients in the UK and Ireland?
Yes. Alongside our Caucasus and European work, we support and subcontract for Dynamics 365 clients and Microsoft partners in the UK and Ireland. Armenia sits in the GMT+4 time zone, which gives roughly 6 to 8 hours of daily overlap with UK and Irish business hours, enough for daily standups, sprint reviews, and stakeholder workshops over Teams or Zoom.
How is data security and IP handled on a B2B contract?
Every engagement runs on a B2B contract with a mutual NDA and a GDPR-compliant data processing agreement. IP created during the work belongs to your organization or your end client as defined in the statement of work. For white-label subcontracting, our consultants work under your brand and do not list your end clients on their public profiles.
Related services: Dynamics 365 Consulting, Dynamics 365 Business Central
Need Dynamics 365 experts in Yerevan?
Whether you need a fresh Dynamics 365 implementation, a Power Platform build, ongoing support, or rescue of a project that has gone off track, our Yerevan team can help. Tell us what you are working on and we will scope it with you. We recommend the right solution: Dynamics 365 (Customer Engagement, Business Central or Finance and Operations), Power Platform, or a custom-built CRM. One team for CRM, ERP and the integration between them.