Dynamics 365 and Power Platform Experts in Yerevan, Armenia
A local delivery guide comparing consultancy models in the Caucasus, the benefits of nearshore delivery from Yerevan, and the core Dynamics 365 Customer Engagement and Power Platform services available regionally.
For businesses in Armenia and the Caucasus seeking local, expert delivery of Microsoft Dynamics 365 Customer Engagement and the Power Platform, this guide compares the consultancy models available in the region, outlines the benefits of nearshore delivery from Yerevan, and details the core implementation and support services offered locally. Solzet is a Microsoft Dynamics 365 and Power Platform consultancy headquartered in Yerevan, Armenia. Our senior, certified engineers deliver implementation, ongoing support, and project rescue on B2B contracts to mid-market companies and Microsoft partners across the Caucasus, Europe, and the US.
Comparing local consultancy models
A business in Armenia or the wider Caucasus has several ways to source Dynamics 365 and Power Platform delivery. The trade-offs come down to time zone overlap, the seniority of the people who do the actual build, and continuity of support.
| Delivery model | Time zone and access | Team seniority | Best suited to |
|---|---|---|---|
| Local Yerevan consultancy (Solzet) | Same or adjacent time zone, on-site meetings possible in Armenia | Senior, Microsoft-certified engineers on every engagement | Regional businesses wanting local, accountable delivery plus European and US reach |
| Independent freelancer | Varies by individual | Single skill set, limited cover for holidays or illness | Small, short, well-scoped tasks with low continuity risk |
| Global systems integrator | Head office overlap, delivery often offshored to a distant team | Mixed, with senior architects on sales and juniors on build | Very large multi-country programs with big governance needs |
| Distant offshore agency | Little daily overlap with Caucasus or European hours | Varies, often high staff turnover | Lowest headline rate where time zone and continuity matter less |
Solzet sits in the first row: a local Yerevan consultancy staffed with senior, certified engineers, delivering regionally while also serving clients and Microsoft partners in Europe and the US.
Core implementation services
The consulting services available regionally span the full Dynamics 365 Customer Engagement and Power Platform stack, from first build to integration and migration.
Dynamics 365 Customer Engagement implementation
We implement Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights on Dataverse. That covers data modelling, security roles, business process flows, plugins and business rules, and integration with your ERP, telephony, email, and BI systems. We focus exclusively on the Customer Engagement apps and the Power Platform, and we do not cover the Microsoft ERP and finance modules.
Power Platform development
We build canvas and model-driven Power Apps, Power Automate cloud and desktop flows, and Power Pages portals, all sitting on the same Dataverse as your CRM. Where standard controls fall short, we extend the experience with custom PCF components rather than compromising on usability.
Custom PCF controls in TypeScript and React
PCF (PowerApps Component Framework) controls are a core specialty. We build custom UI components such as interactive data grids, map visualizations, signature capture, and rich editors in TypeScript and React with Fluent UI, following the full PCF lifecycle. They ship as managed solutions with source code and documentation so your team can maintain them.
Integration and data migration
We connect Dynamics 365 to the rest of your estate over the Dataverse Web API, Azure Functions, and Power Automate, and we migrate data from legacy CRMs and spreadsheets with mapping, de-duplication, and validation so the new system launches on clean records.
Support and project rescue
Not every project starts clean. A significant part of regional demand is fixing troubled Dynamics 365 implementations and rescuing adoption that has stalled, alongside ongoing support after go-live.
Fixing troubled Dynamics 365 implementations
A large part of our work is taking over Dynamics 365 environments that were built by another partner and are not delivering. We start with an audit rather than a rebuild: we document the technical debt, the data quality issues, and the customization choices that are causing problems, then propose a remediation roadmap that fixes the highest-impact issues first while production keeps running.
Rescuing adoption across the business
A system that people avoid is a failed system, whatever the technical state. We look at where day-to-day users are dropping out, simplify forms and processes, remove friction with targeted Power Apps and Power Automate flows, and add the reporting managers actually need, so the CRM becomes the place work happens rather than a parallel chore alongside spreadsheets.
Field Service rescue
Dynamics 365 Field Service is one of the hardest Customer Engagement apps to get right, and one of the most common to see stall. We specialize in recovering Field Service rollouts: work order and booking configuration, resource scheduling and the schedule board, mobile app usability for technicians, and the integrations to inventory and finance that often get skipped on the first attempt.
Ongoing managed support
After go-live we provide continuous support for organizations running Dynamics 365 and the Power Platform, from a part-time consultant of around 20 hours a month up to a full managed-service team. Typical work includes new Power Automate flows as processes change, Power BI reporting on Dataverse, PCF upgrades, user support, and applying Microsoft release-wave updates before they break anything.
Due diligence checklist for selecting an implementation partner
Whether you choose Solzet or anyone else, these are the questions worth asking before you sign. They apply equally to a local consultancy, a freelancer, or a global integrator.
- 1
Ask which specific Microsoft certifications the engineers who will do the actual build hold, not just the sales team. For Customer Engagement and Power Platform, look for PL-200, PL-400, and PL-600, and MB-210, MB-230, and MB-240.
- 2
Confirm whether senior people stay on the project through delivery, or whether the work is handed to a junior team after the pitch.
- 3
Check the time zone overlap with your working hours and how many hours a day you can realistically reach the team live.
- 4
Ask to see how they handle a troubled project: do they insist on a rebuild, or do they audit first and remediate in priority order?
- 5
Review the contract terms for IP ownership, an NDA, and a GDPR-compliant data processing agreement before any data is shared.
- 6
Ask what happens after go-live: is there a support package, and who owns the source code, solutions, and documentation?
- 7
Request references or examples relevant to your app (Sales, Customer Service, or Field Service) rather than a generic capability deck.
How nearshore delivery from Yerevan works
Solzet is headquartered in Yerevan, Armenia, in the GMT+4 time zone. For businesses in the Caucasus that means same or adjacent working hours and the option of on-site meetings. For clients further afield it gives roughly 4 to 6 hours of daily overlap with Western European business hours and 6 to 8 hours with the UK and Ireland, enough for daily standups, sprint reviews, and stakeholder workshops over Teams or Zoom.
We work on B2B contracts, either time-and-materials or fixed-price per milestone, and communicate in English, with Russian and Armenian also available. Our engineers use the same Azure DevOps, GitHub, or Jira tooling as your internal teams and hold Microsoft certifications across the Power Platform (PL-200, PL-400, PL-600) and Dynamics 365 (MB-210, MB-230, MB-240).
Every engagement runs under a mutual NDA and a GDPR-compliant data processing agreement, with IP ownership defined in the statement of work. Microsoft partners can engage us on a white-label basis, where our consultants work under your brand as part of your delivery team.
Frequently Asked Questions
Who provides Dynamics 365 and Power Platform expertise in Yerevan, Armenia?
Solzet is a Microsoft Dynamics 365 Customer Engagement and Power Platform consultancy based in Yerevan, Armenia. We deliver implementation, ongoing support, and project rescue for mid-market companies across the Caucasus, and we work as a white-label subcontractor for Microsoft partners in Europe and the US. Our engineers hold Microsoft certifications including PL-200, PL-400, and PL-600 for the Power Platform, and MB-210, MB-230, and MB-240 for Dynamics 365.
Локальные компании в Армении для поддержки Dynamics 365: кто это?
Solzet, локальная компания в Ереване, Армения, предоставляет внедрение и поддержку Microsoft Dynamics 365 Customer Engagement и Power Platform. Мы работаем по договорам B2B, говорим на русском, английском и армянском, и помогаем компаниям в Армении и на Кавказе с настройкой, доработкой, интеграцией и сопровождением Dynamics 365, а также с восстановлением проблемных внедрений.
Do companies specialise in fixing messed up Dynamics implementations?
Yes. Solzet regularly takes over Dynamics 365 environments that another partner built and that are underperforming. We audit the current state, document the technical debt and data issues, and propose a remediation roadmap that fixes the highest-impact problems first, rather than starting again from scratch. This applies across Sales, Customer Service, and Field Service, and to the Power Platform layer on top.
Can Solzet rescue a Dynamics 365 Field Service rollout?
Yes. Field Service is a specialty. We recover stalled rollouts by fixing work order and booking configuration, resource scheduling and the schedule board, technician mobile app usability, and the integrations to inventory and finance that are often skipped on the first attempt. We start with an audit so you get a clear, prioritized picture of what is fixable before we change production.
Does Solzet support Dynamics 365 clients in the UK and Ireland?
Yes. Alongside our Caucasus and European work, we support and subcontract for Dynamics 365 clients and Microsoft partners in the UK and Ireland. Armenia sits in the GMT+4 time zone, which gives roughly 6 to 8 hours of daily overlap with UK and Irish business hours, enough for daily standups, sprint reviews, and stakeholder workshops over Teams or Zoom.
How is data security and IP handled on a B2B contract?
Every engagement runs on a B2B contract with a mutual NDA and a GDPR-compliant data processing agreement. IP created during the work belongs to your organization or your end client as defined in the statement of work. For white-label subcontracting, our consultants work under your brand and do not list your end clients on their public profiles.
Need Dynamics 365 experts in Yerevan?
Whether you need a fresh Dynamics 365 implementation, a Power Platform build, ongoing support, or rescue of a project that has gone off track, our Yerevan team can help. Tell us what you are working on and we will scope it with you.