Refund Policy

If a licensed control is not right for you, tell us within 14 days of your purchase and we will refund it in full. No form to fill in and no justification required - an email is enough.

The 14 days run from the date of the charge. This applies to your first purchase of a licensed control and, on the same terms, to an annual renewal charge - so if a renewal takes you by surprise, you have the same 14 days to undo it.

Free controls involve no payment, so nothing here applies to them.

There are two routes, and both end in the same place:

• Through Paddle. Paddle.com Market Ltd is the Merchant of Record for every order - it took the payment and it issues the refund. Use the link on your Paddle receipt to contact them directly.
• Through us. Email contact@solzet.com with the email address you bought with, or your order reference. We will ask Paddle to process it. This is usually the faster route because we can also check whether the problem is something we can simply fix for you.

• We acknowledge your request within one business day.
• Paddle refunds to your original payment method. The money typically appears within 3-10 business days, depending on your bank or card issuer.
• Your subscription is cancelled and the licence key is revoked, so the control stops working in your environment. Please plan for that if your team is using it day to day.
• Your Dynamics 365 data is untouched. The control is a way of viewing and updating your records; removing it does not remove them.

If you simply do not want to renew, cancel rather than asking for a refund. Cancelling stops the next annual charge and your licence keeps working until the end of the period you have paid for - you lose nothing you have already bought. Cancel through the link on your Paddle receipt, or email us and we will do it for you.

Outside the 14-day window we do not refund part-used annual licences as a matter of course, because the licence has already been issued and in use for the term. That said, if something has gone genuinely wrong - the control does not work in your environment, it is not what the product page described, or you were charged twice - write to us. We would rather resolve it than stand on a policy.

We may decline a refund where:

• the request is outside the 14-day window and none of the circumstances above apply;
• the licence has been used in breach of our Terms of Service, for example shared beyond the environments it covers; or
• we have reasonable grounds to believe the request is fraudulent or abusive, such as repeatedly buying and refunding the same control.

This policy is in addition to, and does not limit, any refund or cancellation rights you have under consumer law where you live - including the statutory right of withdrawal available to consumers in the EU and UK. Paddle's buyer terms also apply to your purchase.

Solzet LLC, Hakob Hakobyan 1, Yerevan, Armenia
contact@solzet.com