Hire a Dynamics 365 Developer or CRM Developer in Armenia

What does a Dynamics 365 developer do?

A Dynamics 365 developer builds what clicks alone cannot produce, and in practice the job has four parts. Dataverse: the tables, relationships, alternate keys, and choice columns that hold customer data, together with business rules, security roles, and column level security that decide who sees which record. Server side code: C# plugins and custom API registered against the Dataverse event pipeline for validation, pricing and discount rules, approval logic, and anything that must run whether a record arrives from a form, an integration, or a bulk import. Interface and client side: PCF controls written in TypeScript and React when a standard control cannot express what users need, form scripting, and Power Fx logic in the canvas and model-driven apps that sit alongside the CRM. Integration: moving data in and out through the Dataverse Web API, custom connectors, and Power Automate flows, with authentication, field mapping, retries, and error handling that fails into a path somebody watches rather than failing quietly.

Around that sits the work that keeps a build alive after go live: managed solutions and deployment pipelines across development, test, and production environments, source control in Azure DevOps or GitHub, and the two Microsoft release waves a year that have to be tested before they land rather than after. A developer who has not thought about those things will hand you something that works on the day it ships and is expensive to change six months later. That is usually where the difference between a senior developer and a capable configurator shows up.

Solzet senior team members are these developers. We work only on Dynamics 365 Customer Engagement, meaning Sales, Customer Service, Field Service, and Customer Insights, plus the Power Platform and the Dataverse layer underneath them, so nobody is learning the platform on your project. Certifications on the team include PL-400, the certification Microsoft itself names Power Platform Developer, along with PL-200, PL-600, AZ-204 for integration work, and MB-210, MB-230, and MB-240 on the CRM modules themselves. We do not take on finance, accounting, or supply chain systems; where you already run one, our developers integrate with it rather than replacing it.

Dynamics 365 developer or CRM consultant: which one do you need?

The two roles overlap, and on a small project the same person does both, but what you are buying differs. A CRM consultant is hired for decisions: what the process should be, what the system should enforce and what it should leave flexible, what fits in phase one, how the licences should be sized, and what the users have to be taught. A Dynamics 365 developer is hired for the build: the data model, the plugins, the controls, the integrations, and the environments the solution moves through. A general consultant who cannot write a plugin will specify one and then need somebody to build it. A developer working with no consulting alongside them will build exactly what the ticket said, including the parts that should have been questioned first.

Which one you need follows from where the project already is. If nobody has yet decided what the CRM should do, start with the consulting work described below. If the decisions are made and written down, whether by your own team or by a previous partner, what you need is developers, and a dedicated developer or a small dedicated team is usually faster and cheaper than buying a full consultancy engagement around work that is already scoped. If the specification is half finished, which is the common case, the useful answer is a team that does both without a handover in the middle: the person who runs discovery stays on the project through the build, so decisions are not reopened by somebody who was not in the room.

One more distinction worth naming, because both phrases get typed into a search box: a CRM developer and a Dynamics 365 developer are the same role in our case. CRM developer is the platform neutral title, and ours happens to be Microsoft Dynamics 365 Customer Engagement on Dataverse. If your CRM is something else and the job is to migrate off it, that is a different piece of work and the Salesforce migration guide linked below covers the shape of it.

How do you hire a Dynamics 365 developer or CRM developer from Solzet?

Three project roles cover most of what we are asked to do. Greenfield: a new Dynamics 365 Customer Engagement build, where our developers work through the phases described further down this page, from the data model and configuration to migration, integration, and go live. Rescue and takeover: an environment somebody else built, or a rollout that has run well past its window, where the first job is a forensic audit and documentation of what is actually deployed before anyone writes new code, followed by a fixed scope reset phase with dated milestones. Subcontracting: Microsoft partners and systems integrators hire our developers white label, under their brand and their email, as part of their own delivery team, most often for Dataverse and plugin work, PCF controls, and integration.

The commercial shapes are just as short a list. A dedicated developer, or a small developer team, booked for an agreed number of days per month, working inside your Azure DevOps, GitHub, or Jira, joining your standups, and following your branching and review rules rather than running a separate process on the side. A fixed scope project priced per milestone. Or managed support, starting at roughly 20 hours a month, for change requests, release wave updates, and fixes on an environment that already exists, including environments originally built by another partner.

Starting is deliberately light. Send us the problem rather than a specification, if a specification is the thing you do not have yet. We come back with a proposal within 5 business days naming the scope, the engagement model, and the people who would do the work. We contract B2B, sign NDAs and GDPR compliant data processing agreements, and define IP ownership in the statement of work, so the solutions, the source code, and the documentation belong to you. We do not publish a day rate, because the honest number depends on scope and duration, but Armenian rates sit below Western European consultancy rates for the same certified senior people, and hiring this way carries no recruitment fee, payroll, or notice period. Yerevan is GMT+4, which leaves 4 to 6 hours of daily overlap with Western European hours and 6 to 8 with the UK, so a dedicated developer shares your working day instead of handing work over overnight. Work is delivered in English, Armenian, or Russian.

What is CRM consulting?

CRM consulting is advisory and delivery work around a customer relationship management platform. A CRM consultant maps how your business wins and keeps customers, decides what the system should enforce and what it should leave flexible, configures or builds it, moves your existing customer data into it, and trains the people who have to live in it every day. The value is not the licence, which anyone can buy. It is the decisions taken before and during the build: which processes to standardise, what data quality you are willing to accept, which integrations are load bearing, and what you will measure once it is running.

A Solzet CRM consulting engagement covers four things. Strategy and discovery: an audit of the process you run today, the requirements that follow from it, and a phased scope you can actually fund. Implementation: the data model, forms and views, business process flows, security roles, dashboards, and the automation that replaces manual steps. Migration and integration: moving account, contact, and history data out of spreadsheets or an older CRM, and connecting the platform to your ERP, email, telephony, and reporting stack. Adoption and support: training, hypercare, and continuous improvement once real usage exposes what the workshops missed. We work on B2B contracts, remotely, with senior consultants rather than a pyramid of juniors.

Who provides CRM consulting in Armenia?

Solzet is a CRM consulting company in Armenia. The company is registered in Yerevan, the consultants live and work there, and CRM consulting in Armenia is what we do full time: Microsoft Dynamics 365 Customer Engagement, meaning Sales, Customer Service, Field Service, and Customer Insights, together with the Power Platform and the Dataverse layer underneath them. That is the whole scope, deliberately. We do not take on finance, accounting, or supply chain systems; where you already run one, we integrate with it rather than replace it. Work is delivered in English, Armenian, or Russian, on B2B contracts, by senior certified consultants rather than a bench of juniors.

Two kinds of client buy CRM consulting in Armenia from us, and the engagement looks slightly different for each. Organizations based in Armenia get a team in the same city and the same working day: workshops and training can happen in person in Yerevan, the contract and invoicing are local, and there is no time zone sitting between you and the people building your system. Companies and Microsoft partners outside Armenia, most often in the UK, Germany, and the Netherlands, buy the same senior consultants remotely and run us as an extension of their own team, with NDAs, GDPR compliant data processing agreements, and IP ownership defined in the statement of work; how that works day to day is described further down this page. The reason clients give for hiring CRM consultants in Armenia rather than in Western Europe is straightforward: the cost base is lower while the certifications and the engineering standard are the same.

One distinction is worth making before you read further. Choosing a CRM in Armenia and choosing who implements it are two separate decisions. If the platform question is still open, our page on CRM in Armenia, linked in the guides below, compares the options organizations here realistically choose between. This page is about the second decision: the consulting work itself, what it includes, how long it takes, and what moves the timeline.

When do you need a CRM consultant?

You do not always need one. If a small sales team wants a shared pipeline and a contact list, the out of the box configuration and a few days of your own admin time will get you there, and paying for CRM consulting on top of that is money spent on ceremony. The point where outside help starts to pay for itself is reasonably easy to recognise. You have pricing, discount, or approval rules that the standard product cannot express without custom code. Your customer data lives in three systems with no shared key and duplicate accounts in each. You need the CRM to talk to an ERP, a telephony platform, or an accounting system, each with its own authentication and error handling. You have field crews or a service desk whose day is scheduling and case volume rather than opportunities. Or you have already tried once, the users went back to spreadsheets, and nobody can say exactly why.

Two other cases come up often enough to name. The first is licensing: the seat counts and plan mix you agree during discovery are the ones you renew for years, and getting that wrong is more expensive than the consulting fee. The second is a rollout already in trouble, where the useful work is a forensic audit and a scope reset rather than more build. Both have dedicated guides further down this page.

What Dynamics 365 modules does Solzet specialize in?

Solzet specializes in the Customer Engagement side of Dynamics 365, specifically D365 Sales, D365 Customer Service, D365 Field Service, and D365 Customer Insights (the unified module that replaced D365 Marketing). Our CRM consulting stops at the customer facing boundary: we do not take on finance, accounting, or supply chain modules, and we integrate with whatever ERP you already run rather than trying to replace it. That focus lets us build deep expertise in CRM workflows, customer journey orchestration, case management, scheduling optimization, and AI driven insights. Our consultants hold Microsoft certifications (MB-210, MB-230, MB-240) and have delivered projects across manufacturing, professional services, and financial services verticals. Whether you need a greenfield implementation or want to optimize an existing deployment, we bring the technical depth and business context to deliver measurable outcomes.

How does remote CRM consulting work with a team in Armenia?

Armenia sits in the GMT+4 timezone, which provides 4 to 6 hours of overlap with Western European business hours and 6 to 8 hours with UK hours, enough for daily standups, sprint reviews, and stakeholder workshops via Teams or Zoom. We operate on B2B contracts (typically time-and-materials or fixed-price per milestone), communicate in English (with Russian and Armenian available), and use the same DevOps tooling (Azure DevOps, GitHub, Jira) as your internal teams. Data security is handled through standard NDAs, DPAs (GDPR-compliant), and SOW-defined IP ownership. Our clients in the UK, Germany, and the Netherlands report that working with our Yerevan team feels identical to working with any European remote contractor, with the added benefit of senior-level expertise with direct Western European time-zone overlap.

What does a typical Dynamics 365 CRM implementation project look like?

A typical D365 CE implementation with Solzet follows five phases. First, Discovery: we audit your current processes, CRM pain points, and integration landscape over 2 to 4 weeks. Second, Solution Design: we map business requirements to D365 configuration, identify custom development needs (plugins, PCF controls, Power Automate flows), and produce a solution design document. Third, Build: iterative development in 2-week sprints with demo sessions after each sprint. Fourth, Data Migration and Integration: we migrate data from legacy systems (Salesforce, older CRM databases, spreadsheets) using our tested ETL patterns and connect D365 to your ERP, email, telephony, or BI tools. Fifth, Training and Go-Live: end-user training, admin training, hypercare support for 4 to 8 weeks. Total timeline for a mid-market deployment is typically 3 to 6 months.

CRM Implementation Timeline for SMBs

How long does a Dynamics 365 implementation take? For a small or mid-sized business rolling out a single module, most often D365 Sales, plan on 8 to 16 weeks from kickoff to go-live. The phases we work to are these. Discovery, 1 to 2 weeks: we map your sales process, pipeline stages, and reporting needs, agree what is in scope for phase one, and name the person on your side who can make a decision without a committee. Configuration, 3 to 6 weeks: the Dataverse data model, forms and views, business process flows, security roles, dashboards, and the Power Automate flows that replace the manual steps, demoed to your team as it is built rather than at the end. Data Migration, 2 to 4 weeks, usually running in parallel with configuration: extract, clean, map, and load accounts, contacts, opportunities, and history from your existing CRM or spreadsheets, with at least two rehearsal loads before the real one. Testing, 2 to 3 weeks of user acceptance testing with your actual sales team against real records rather than sample data. Go-Live, roughly a week of cutover, followed by four weeks of hypercare while people settle in.

Eight weeks is realistic when the process is close to standard D365 Sales, the source data sits in one clean system, and decisions come back inside a day. Sixteen weeks is what the same project becomes once any of that changes. Three factors move the number, and it is worth knowing which apply to you before you commit to a date. Data complexity: one clean source with consistent identifiers migrates in days, while several overlapping systems with duplicate accounts, missing owners, and no shared key can take longer to reconcile than the configuration itself. Customizations: configuration is fast, but every rule the standard product cannot express, whether that is custom pricing and discount logic, a bespoke approval chain, or a custom PCF control, adds build and test time. Integrations: each connection to an ERP, telephony platform, marketing tool, or accounting system brings its own authentication, field mapping, error handling, and separate test cycle. A fourth factor is rarely on anyone's plan but sets the pace in practice: how fast your side can decide, and how much time the people who actually know the process are given to spend on the project.

To be clear about the two numbers on this page: the 8 to 16 week window is a single-module SMB rollout, while the 3 to 6 months described above is a broader mid-market programme covering several modules, heavier integration, and a larger user population. The difference is scope, not pace.

Generic implementation guides, such as the Dynamics 365 timeline overview published on appverticals.com, describe these phases accurately enough but leave the schedule open ended, because an article written for a general audience cannot know your data, your customizations, or your integrations. That is precisely where an experienced implementer changes the outcome. Because we have run these phases many times, discovery asks the questions that actually decide scope instead of collecting a wish list, the data model is designed once rather than reworked after UAT exposes it, migration mapping starts in week one instead of week six, and integration authentication is proven in a sandbox long before it can block cutover. The SMB overruns we are called in to fix are rarely caused by hard technical problems. They are caused by decisions taken late, scope added mid-build, and a data migration nobody looked at until testing. Removing those three is most of what keeps a rollout inside its window.

Three related decisions are worth settling before you fix a date, and each has its own guide below. Whether you need a consultant at all for a first build, which our decision guide on hiring a Dynamics 365 consultant versus doing it yourself works through wall by wall. What your licensing will actually cost, since the seat counts agreed during discovery are the ones you renew later, covered in our guide to managing Dynamics 365 licensing costs and negotiating Microsoft renewals. And what to do if a rollout has already slipped well past its window, which is the subject of our Dynamics 365 project rescue and takeover service.

Can Solzet support an existing Dynamics 365 environment?

Yes. A significant part of our CRM consulting work is ongoing managed support for organizations that have already deployed D365 but need continuous improvement, bug fixes, new feature development, or user support. We offer flexible support packages, from a dedicated part-time consultant (20 hours/month) to full managed service teams. Common support tasks include building custom reports in Power BI connected to Dataverse, developing new Power Automate flows as business processes evolve, upgrading PCF controls, applying Microsoft release wave updates, and troubleshooting integration failures. We also take over environments built by other partners: we audit the current state, document technical debt, and propose a remediation roadmap.