Dynamics 365 Customer Engagement Consulting
End-to-end implementation, customization, and managed support for D365 Sales, Customer Service, Field Service, and Customer Insights.
Solzet delivers Microsoft Dynamics 365 Customer Engagement consulting services covering Sales, Customer Service, Field Service, and Customer Insights (formerly Marketing). Based in Yerevan, Armenia, our senior consultants work remotely with mid-market companies and as subcontractors for Microsoft partners across Europe and globally. We handle full implementation lifecycles — requirements analysis, configuration, custom plugin development, data migration, integration with third-party systems, user training, and post-go-live support. Our B2B contract model means you get dedicated senior expertise without the overhead of permanent hires.
What Dynamics 365 modules does Solzet specialize in?
Solzet specializes in the Customer Engagement side of Dynamics 365 — specifically D365 Sales, D365 Customer Service, D365 Field Service, and D365 Customer Insights (the unified module that replaced D365 Marketing). We do not work with Dynamics 365 Finance or Business Central/NAV. This focus allows us to build deep expertise in CRM workflows, customer journey orchestration, case management, scheduling optimization, and AI-driven insights. Our consultants hold Microsoft certifications (MB-210, MB-230, MB-240) and have delivered projects across manufacturing, professional services, and financial services verticals. Whether you need a greenfield implementation or want to optimize an existing deployment, we bring the technical depth and business context to deliver measurable outcomes.
How does remote Dynamics 365 consulting work with a team in Armenia?
Armenia sits in the GMT+4 timezone, which provides 4–6 hours of overlap with Western European business hours and 6–8 hours with UK hours — enough for daily standups, sprint reviews, and stakeholder workshops via Teams or Zoom. We operate on B2B contracts (typically time-and-materials or fixed-price per milestone), communicate in English (with Russian and Armenian available), and use the same DevOps tooling (Azure DevOps, GitHub, Jira) as your internal teams. Data security is handled through standard NDAs, DPAs (GDPR-compliant), and SOW-defined IP ownership. Our clients in the UK, Germany, and the Netherlands report that working with our Yerevan team feels identical to working with any European remote contractor — with the added benefit of senior-level expertise at nearshore rates.
What does a typical Dynamics 365 implementation project look like?
A typical D365 CE implementation with Solzet follows five phases. First, Discovery: we audit your current processes, CRM pain points, and integration landscape over 2–4 weeks. Second, Solution Design: we map business requirements to D365 configuration, identify custom development needs (plugins, PCF controls, Power Automate flows), and produce a solution design document. Third, Build: iterative development in 2-week sprints with demo sessions after each sprint. Fourth, Data Migration and Integration: we migrate data from legacy systems (Salesforce, Navision, spreadsheets) using our tested ETL patterns and connect D365 to your ERP, email, telephony, or BI tools. Fifth, Training and Go-Live: end-user training, admin training, hypercare support for 4–8 weeks. Total timeline for a mid-market deployment is typically 3–6 months.
Can Solzet support an existing Dynamics 365 environment?
Yes. A significant part of our work is ongoing managed support for organizations that have already deployed D365 but need continuous improvement, bug fixes, new feature development, or user support. We offer flexible support packages — from a dedicated part-time consultant (20 hours/month) to full managed service teams. Common support tasks include building custom reports in Power BI connected to Dataverse, developing new Power Automate flows as business processes evolve, upgrading PCF controls, applying Microsoft release wave updates, and troubleshooting integration failures. We also take over environments built by other partners — we audit the current state, document technical debt, and propose a remediation roadmap.
Frequently Asked Questions
How do I get a quote from Solzet?+
Contact us with your project requirements and we'll provide a detailed proposal within 5 business days. We offer fixed-price, time-and-materials, and dedicated resource engagement models tailored to your budget and timeline.
Does Solzet work with Dynamics 365 Finance or Business Central?+
No. Solzet focuses exclusively on the Customer Engagement (CE) side of Dynamics 365 — Sales, Customer Service, Field Service, and Customer Insights. We do not work with D365 Finance, D365 Supply Chain Management, or Business Central (formerly NAV). This specialization lets us maintain deeper expertise in CRM and customer experience scenarios.
Can I subcontract Dynamics 365 work to Solzet?+
Absolutely. Solzet regularly works as a white-label subcontractor for Microsoft partners and systems integrators. Our consultants work under your brand, use your email and documentation templates, and interact with your end client as part of your team. We sign NDAs and SOWs that protect your client relationships.
What certifications do Solzet consultants hold?+
Our team holds Microsoft certifications including MB-210 (Dynamics 365 Sales), MB-230 (Dynamics 365 Customer Service), MB-240 (Dynamics 365 Field Service), PL-200 (Power Platform Functional Consultant), PL-400 (Power Platform Developer), and PL-600 (Power Platform Solution Architect). We also hold the AZ-204 (Azure Developer) certification for integration work.
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Ready to start?
Contact Solzet for a free consultation about your dynamics 365 customer engagement consulting needs.
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