Dynamics 365 for Manufacturing
Field service management, quality control workflows, production planning integrations, and supply chain dashboards built on Dynamics 365 and Power Platform.
Solzet implements Microsoft Dynamics 365 and Power Platform solutions for manufacturing companies — from discrete and process manufacturers to industrial equipment producers. Our Yerevan-based team delivers D365 Field Service for technician scheduling and work order management, D365 Customer Service for warranty and support case handling, Power Apps for shop floor data collection and quality inspection, Power Automate for production workflow automation, and Power BI dashboards for supply chain visibility. We work directly with mid-market manufacturers and as subcontractors for Microsoft partners delivering manufacturing-sector projects across Europe.
What Dynamics 365 modules do manufacturers need?
Manufacturing companies typically need Dynamics 365 Field Service (for scheduling technicians, managing work orders, tracking equipment, and handling preventive maintenance), Dynamics 365 Customer Service (for warranty management, spare parts ordering, and after-sales support), and Dynamics 365 Sales (for managing distributor relationships, quoting, and order pipeline). On the Power Platform side, manufacturers benefit from Power Apps for shop floor data collection (quality checks, safety inspections, production counts), Power Automate for automated alerting (machine downtime, quality threshold breaches, order status changes), and Power BI for operational dashboards (OEE, production throughput, delivery performance). Solzet does not implement D365 Finance or Supply Chain Management — we focus on the customer engagement and field operations side.
How does Solzet implement Field Service for manufacturers?
Our Field Service implementations for manufacturers follow a proven pattern. First, we model your assets (machines, equipment, production lines) as Customer Assets in Dataverse with custom fields for serial numbers, warranty dates, maintenance schedules, and location hierarchies. Second, we configure work order types, service tasks, and incident types for your specific maintenance and repair scenarios. Third, we set up the scheduling board — matching technicians to work orders based on skills, location, availability, and priority using the Resource Scheduling Optimization (RSO) engine. Fourth, we build the mobile experience — technicians use the Field Service mobile app (or a custom Power Apps canvas app for specialized workflows) to receive work orders, log time, capture photos, record measurements, and collect customer signatures. Fifth, we integrate with your ERP for spare parts inventory and billing.
Can Power Apps replace paper-based processes on the shop floor?
This is one of the highest-ROI Power Platform use cases for manufacturers. We build canvas apps for tablets and phones that replace paper inspection checklists, quality control forms, production count logs, and safety incident reports. These apps write data directly to Dataverse, triggering Power Automate flows for approvals, notifications, and escalations. A typical example: a quality inspector uses a canvas app on a tablet to log measurements at each production station — if a measurement falls outside tolerance, a flow immediately notifies the shift supervisor via Teams, creates a case in D365 Customer Service for investigation, and logs the event for compliance reporting.
Common Use Cases
Frequently Asked Questions
Does Solzet work with Dynamics 365 Finance or Supply Chain Management?+
No. Solzet focuses exclusively on the Customer Engagement side of Dynamics 365 — Sales, Customer Service, Field Service, and Customer Insights — plus the full Power Platform stack. We do not implement D365 Finance, D365 Supply Chain Management, or Business Central. However, we regularly integrate the CE modules with existing ERP systems (including D365 Finance) via APIs, plugins, and dual-write where applicable.
How do I get a quote for a Field Service implementation?+
Contact us with your project requirements and we'll provide a detailed proposal within 5 business days. We offer fixed-price, time-and-materials, and dedicated resource engagement models tailored to your budget and timeline.
Related Services
Dynamics 365 Customer Engagement Consulting
Expert Dynamics 365 CE consulting — Sales, Customer Service, Field Service, and Customer Insights implementation, customization, and support. Remote delivery from Armenia to Europe and globally.
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Power Platform consulting services — Power Apps (canvas & model-driven), Power Automate (cloud flows & RPA), Power Pages, Copilot Studio, and Dataverse development. Solzet, Yerevan.
PCF Controls Development — PowerApps Component Framework
Custom PCF controls built with TypeScript and React for Dynamics 365 and Power Apps. Hire experienced PCF developers from Solzet — model-driven and canvas app components.
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Contact Solzet for a free consultation about your dynamics 365 for manufacturing project.
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