Dynamics 365 for Manufacturing
Field service management, quality control workflows, production planning integrations, and supply chain dashboards built on Dynamics 365 and Power Platform.
Solzet implements Microsoft Dynamics 365 and Power Platform solutions for manufacturing companies - from discrete and process manufacturers to industrial equipment producers. Our Yerevan-based team delivers D365 Field Service for technician scheduling and work order management, D365 Customer Service for warranty and support case handling, Power Apps for shop floor data collection and quality inspection, Power Automate for production workflow automation, and Power BI dashboards for supply chain visibility. We work directly with mid-market manufacturers and as subcontractors for Microsoft partners delivering manufacturing-sector projects across Europe.
What Dynamics 365 modules do manufacturers need?
Manufacturing companies typically need Dynamics 365 Field Service (for scheduling technicians, managing work orders, tracking equipment, and handling preventive maintenance), Dynamics 365 Customer Service (for warranty management, spare parts ordering, and after-sales support), and Dynamics 365 Sales (for managing distributor relationships, quoting, and order pipeline). On the Power Platform side, manufacturers benefit from Power Apps for shop floor data collection (quality checks, safety inspections, production counts), Power Automate for automated alerting (machine downtime, quality threshold breaches, order status changes), and Power BI for operational dashboards (OEE, production throughput, delivery performance). Solzet does not implement D365 Finance or Supply Chain Management - we focus on the customer engagement and field operations side.
How does Solzet implement Field Service for manufacturers?
Our Field Service implementations for manufacturers follow a proven pattern. First, we model your assets (machines, equipment, production lines) as Customer Assets in Dataverse with custom fields for serial numbers, warranty dates, maintenance schedules, and location hierarchies. Second, we configure work order types, service tasks, and incident types for your specific maintenance and repair scenarios. Third, we set up the scheduling board - matching technicians to work orders based on skills, location, availability, and priority using the Resource Scheduling Optimization (RSO) engine. Fourth, we build the mobile experience - technicians use the Field Service mobile app (or a custom Power Apps canvas app for specialized workflows) to receive work orders, log time, capture photos, record measurements, and collect customer signatures. Fifth, we integrate with your ERP for spare parts inventory and billing.
Can Power Apps replace paper-based processes on the shop floor?
This is one of the highest-ROI Power Platform use cases for manufacturers. We build canvas apps for tablets and phones that replace paper inspection checklists, quality control forms, production count logs, and safety incident reports. These apps write data directly to Dataverse, triggering Power Automate flows for approvals, notifications, and escalations. A typical example: a quality inspector uses a canvas app on a tablet to log measurements at each production station - if a measurement falls outside tolerance, a flow immediately notifies the shift supervisor via Teams, creates a case in D365 Customer Service for investigation, and logs the event for compliance reporting.
How does Dynamics 365 handle preventive and predictive maintenance for manufacturers?
Preventive maintenance is where Dynamics 365 Field Service delivers immediate ROI for manufacturers. Solzet configures maintenance schedules as recurring work order agreements - each tied to specific equipment assets with defined service intervals (time-based, usage-based, or condition-based). When a maintenance window approaches, D365 automatically generates a work order, assigns the appropriate technician based on skill and proximity via the Resource Scheduling Optimization engine, reserves required spare parts from inventory, and notifies the plant manager. For predictive maintenance, we integrate IoT sensor data (temperature, vibration, pressure readings from Azure IoT Hub or third-party platforms) into Dataverse, then use Power Automate to trigger work orders when readings exceed defined thresholds - before equipment fails. This shift from reactive break-fix to proactive maintenance reduced unplanned downtime by 35% in our manufacturing case study. We also build Power BI dashboards that show maintenance cost trends, mean time between failures (MTBF), and asset lifecycle status across the entire equipment fleet.
How do manufacturers integrate Dynamics 365 with their existing ERP system?
Most manufacturers already run an ERP system (SAP, Oracle, Dynamics 365 Finance, or a legacy on-premises solution) for production planning, inventory management, and financial accounting. Solzet integrates the customer engagement and field operations layer (D365 CE and Field Service) with your existing ERP without replacing it. Common integration patterns include: work order completion in D365 Field Service triggering inventory consumption and billing events in the ERP, customer and product master data synchronization between systems (typically via Azure Data Factory or custom middleware), spare parts availability checks from ERP inventory displayed in the Field Service mobile app, and production order status from the ERP surfaced in D365 dashboards for customer service agents handling delivery inquiries. We use Azure Functions, Power Automate premium connectors, or Microsoft Dual-Write (for D365 Finance integration) depending on your specific ERP platform and data volume. Every integration includes error handling, conflict resolution logic, and monitoring dashboards.
Common Use Cases
Frequently Asked Questions
Does Solzet work with Dynamics 365 Finance or Supply Chain Management?
No. Solzet focuses exclusively on the Customer Engagement side of Dynamics 365 - Sales, Customer Service, Field Service, and Customer Insights - plus the full Power Platform stack. We do not implement D365 Finance, D365 Supply Chain Management, or Business Central. However, we regularly integrate the CE modules with existing ERP systems (including D365 Finance) via APIs, plugins, and dual-write where applicable.
How do I get a quote for a Field Service implementation?
Contact us with your project requirements and we'll provide a detailed proposal within 5 business days. We offer fixed-price, time-and-materials, and dedicated resource engagement models tailored to your budget and timeline.
Can Dynamics 365 Field Service work offline for technicians in areas without connectivity?
Yes. The Dynamics 365 Field Service mobile app supports offline mode - technicians can view work orders, update statuses, log time, and capture signatures without an internet connection. Data syncs automatically when connectivity is restored. For specialized offline scenarios beyond the standard app capabilities, Solzet builds custom Power Apps canvas apps with offline data caching configured for your specific workflow requirements.
How does Solzet handle IoT integration for manufacturing equipment monitoring?
We connect IoT sensor data from Azure IoT Hub, Azure IoT Central, or third-party platforms into Dataverse using Azure Functions or Power Automate. Sensor readings are stored as time-series records linked to equipment assets in D365 Field Service. When readings breach configurable thresholds, automated flows generate work orders, notify maintenance teams, and log alerts for trend analysis in Power BI dashboards.
Related Services
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Dynamics 365 Customer Engagement consulting - Sales, Customer Service, Field Service, Customer Insights. Senior specialists from Yerevan, Armenia.
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Power Platform consulting - Power Apps, Power Automate, Power Pages, Copilot Studio, and Dataverse. Senior engineers from Solzet, Armenia.
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Custom PCF controls built with TypeScript and React for Dynamics 365 and Power Apps. Hire experienced PCF developers from Solzet - model-driven and canvas app components.
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